FAQs - Arconya
Welcome to the Arconya FAQ page. Here, we've compiled answers to some of the most common questions to provide you with quick and helpful information. If you can't find the answer you're looking for, feel free to contact our customer support team at customercare@arconya.com
1. How do I place an order?
Placing an order with us is simple! Just browse our website, add the desired items to your cart, and proceed to checkout. Follow the prompts to enter your shipping details and payment information to complete your purchase.
2. Can I modify or cancel my order after placing it?
Once an order is placed, it enters our processing system quickly to ensure timely delivery. As a result, we're unable to modify or cancel orders once they are confirmed. Please double-check your order before completing the purchase.
3. What payment methods do you accept?
We accept Visa, Mastercard as well as most credit cards for secure and convenient transactions. Choose the method that suits you best during the checkout process.
4. How can I track my order?
Once your order is shipped, you'll receive a confirmation email with a tracking number. You can use this number to track your order on our website or through the carrier's online tracking system.
5. What is your return policy?
Our return policy allows you to return items within 30 days of receiving your order. Please review our detailed return policy in the footer below for instructions on how to initiate a return.
6. Do you ship internationally?
Yes, we offer international shipping to select countries. Shipping costs and delivery times may vary depending on your location. Please review our international shipping policy for more information.
7. How do I contact customer support?
For any inquiries or assistance, you can reach our customer support team at customercare@arconya.com We aim to respond promptly to ensure your concerns are addressed. Or you can contact us through our contact us page
8. Are all of your products made by you?
Our own products have the word "signature" in the title to indicate that they are made by us in Jordan, while other products are made by our partner brands.
9. Do you offer gift cards?
Yes, we offer gift cards of various denominations. They make perfect gifts for special occasions. You can find our gift cards in the Gifts section of our website.
10. How can I stay updated on your latest products and promotions?
To stay informed about our latest products, promotions, and news, follow us on Social Media Platforms and subscribe to our newsletter. You can find subscription options on our website.
We hope these answers have been helpful. If you have additional questions, don't hesitate to contact us. Thank you for choosing Arconya.
Where is your physical store located?
Address: BASMAN STREET 24, AMMAN, AMMAN, 11118, JORDAN
Where are you products made?
all of our products are made in Jordan