Shipping Transit time is: 3-5 Days
Production time varies by model, so please check the product description for the exact MTO time. Also review our holidays calendar to avoid delays. Click here to learn more
some models are made in 1 week But others can take up to 4 weeks to be made as they require more intricate craftsmanship which means increased total delivery time to 1 Month+ Check the product's description for more info.
*Exchanges and returns are not valid for MTO items on this page as they are made specifically for you. However if the item arrives damaged, or if we have sent you a different model, color or size than what you have ordered, then we can offer you a refund and return, or an exchange.
We are confident in the quality of our shoes, so we offer a 90 days warranty in which you can get a replacement or your money back in the case that the shoes get damaged.
CANCELLATIONS:
Custom orders (MTO items) receive the care and attention they deserve, so they cannot be modified or cancelled once shipped. An item can ben cancelled within the first 24 hours of placing the order. Cancellation requests after the first 24 hours will incur a 10.3% fee, which increases progressively up to 50%—the closer the item is to being ready and the further the request is from the order date, the higher the fee; Because the materials and labor required to make the item have already been allocated.
To request a return please contact us.
for more information visit our:
View our Shipping Policy
View our Refund and returns policy